Refund & Cancellation Policy

Toptal does not sell standardised digital goods through this website. Work is performed under a written proposal, statement of work, or support arrangement.

Before work starts

Either party may decline to proceed before the agreement is signed, and before any payment that the agreement says is due on signature. If a payment has already been made, it is handled as that agreement states.

After work has started

Cancellation, pausing, and refunds of amounts already paid follow the project agreement. Fees for work already performed, and for third-party costs already incurred, are not assumed to be refundable. Do not insert a refund percentage here unless your counsel and your commercial terms adopt one.

How to ask

Send cancellation requests to hello@toptal.info with the project name. We will confirm what the agreement allows.